Privacy Policy
Last updated: 06 October 2007
This is Frowey’s Privacy Policy, which explains how we
protect your personal details and secure payment transactions
and order processing.
Frowey’s website
Across the internet, websites use different methods to
capture information about how their websites are used. Frowey
also captures information about website usage. This information
is an aggregation of visits to the website by all users
none of which personally identifies individuals. It does,
however, capture the IP address (the computers address on
the Internet) of the computer used. This helps us to understand
how many people visit the website. This is standard practice
and is done through the use of cookies, small files that
reside on your computers hard disk and increment a log of
visits to the site and its pages.
Registration
When you create a customer account and register on the
Frowey website you are asked to enter personal information.
This is your name, address, contact telephone number and
your email address. You secure this with a login username
and password. You are also asked if you agree to be added
to the mailing list for newsletters. By opting in to receive
newsletters you allow us to send you an email with any news
of product updates.
We do not ask for credit / or debit card details at the
time of registration.
The personal information that you share with us at registration
is to allow us to process and deliver your order. Only Frowey
has access to this information. We do not share any customer
information with other parties.
Secure transaction processing and payment
When you place an order via the Frowey website, you are
asked to login, confirm your address and enter your payment
details. The checkout process is explained in our Terms
and Conditions.
When you place an order you are automatically redirected
to a secure server – this part of the process is completed
using a secure connection with data encryption to protect
your payment information. Please ensure that your own computer
is adequately protected with updated spyware (and virus)
protection.
During the secure transaction process, you will notice
that the website address in the browsers address bar changes
to https://... and a padlock appears next to it. This is
the address for the secure server that manages the transaction
part of the order process. The server is located in the
same UK data centre as the Frowey website.
When you place your order and checkout an email is sent
to us and you (the customer) confirming the order details.
The customer email is sent as plain text and includes
confirmation of your delivery address, the produce selection
and cost.
Frowey also receives an email but this one is encrypted
– only Frowey can decrypt it and access your payment details.
Frowey uses technology and the adoption of a privacy policy
to ensure that your personal information and payment details
remain secure. If you prefer not to submit your credit card
details over the Internet you can choose to ask us to contact
you by telephone instead.
On receipt of an order, Frowey decrypts the payment information
and processes payment. The information is then immediately
destroyed. This process uses ‘customer not present’ transaction
processing as is done when you phone an order through to
any company and give them your payment details over the
phone.
Frowey respects the privacy of your information and takes
every measure to protect it.
If you have any questions regarding this privacy
policy please send an email to: privacy@frowey.com
